Premium Care

 

support & extended warranty

Premium Alerts

 
SMS & Voice Call Credits
Free Email Alerts*

Premium Cloud

 

coming soon

Premium Calibration

 

coming soon

Premium Care



FREE PREMIUM CARE
BASIC
PREMIUM CARE
PLUS
PREMIUM CARE
PLUS ENTERPRISE
Annual Price FREE Greater of $ 390
- or -
3% of list price of purchased products
Greater of $ 670
- or -
20% of list price of covered products
Contact Us
Extended Warranty1
with advanced replacement
Community Forum Support
Email Support
Telephone Support
Remote On-Site Support
Response Time Normal
Avg 1-2 business days
Normal
Avg 1-2 business days
TopPriority
Avg <1 business day
Support Availability Monday - Friday
6AM EST - 7PM EST
Monday - Friday
6AM EST - 7PM EST
Monday - Friday
6AM EST - 7PM EST
Case Handling Community Support Engineer Support Engineer Sr. Support Engineer
Users who can submit a support request Unlimited 1 1 Unlimited


Go to your Premium Account to order a Premium care plan.

Premium Care Support does NOT apply on free products from ServersCheck.
Only purchased products are covered by ServersCheck's Premium Care Support.

Did you purchase hardware directly from us? In that case we are pleased to offer you a complimentary 45 day email support from the day of purchase.

Go to your order page to submit a complimentary support request or to purchase a Premium Care package.

With every purchase we do offer a 1 year standard return & repair warranty as detailed here.

1 Extended Warranty includes following:
a. Within 2 business days following RMA approval, a replacement unit will be shipped to you subject to stock availability. You then have 30 days to ship your device.
b. Products that still have an active warranty will be extended for the period of the Premium Care PLUS package with a maximum of 3 years from purchase.
c. free inspections if the unit's defect is not warranty covered or is deemed not defective.