Premium Care

 

support & extended warranty

Premium Alerts

 
SMS & Voice Call Credits
Free Email Alerts*

Premium Cloud

 

coming soon

Premium Calibration

 

coming soon

Premium Care



FREE PREMIUM CARE
BASIC
PREMIUM CARE
PLUS
PREMIUM CARE
PLUS ENTERPRISE
Annual Price FREE Greater of $ 390
- or -
3% of list price of purchased products
Greater of $ 670
- or -
20% of list price of covered products
Contact Us
Extended Warranty1
with advanced replacement
Community Forum Support
Email Support
Telephone Support
Remote On-Site Support
Response Time Normal
Avg 1-2 business days
Normal
Avg 1-2 business days
TopPriority
Avg <1 business day
Support Availability Monday - Friday
6AM EST - 7PM EST
Monday - Friday
6AM EST - 7PM EST
Monday - Friday
6AM EST - 7PM EST
Case Handling Community Support Engineer Support Engineer Sr. Support Engineer
Users who can submit a support request Unlimited 1 1 Unlimited


Go to your Premium Account to order a Premium care plan.

Premium Care Support does NOT apply on free products from ServersCheck.
Only purchased products are covered by ServersCheck's Premium Care Support.

Did you purchase hardware directly from us? In that case we are pleased to offer you a complimentary 45 day email support from the day of purchase.

Go to your order page to submit a complimentary support request or to purchase a Premium Care package.

With every purchase we do offer a 1 year standard return & repair warranty as detailed here.

1 Extended Warranty is only included when purchased within 90 days of product purchase. Extended warranty includes following:
a. Upon RMA approval a replacement unit will be shipped as soon as you shipped your defective device to us. Subject to replacement stock availability.
b. With the purchase of a 3 year plan, the Warranty expiration date will be date of product purchase + 3 years
c. With the purchase of a renewal 1 year Premium Care plan the warranty is extended for an additional year, max 3 years from purchase.
d. free inspections if unit's defect is not warranty covered or is deemed not defective.